FAQs

1. How much does delivery cost?
Delivery fees are dependent on the size, value and destination of the product. 

2. Can I cancel my order?
Sure, you can cancel your order within 24 hours from the time of submission. However, once the order has been confirmed, we are unable to process any refunds or accept returned mail. 

3. How can I return an incorrect, faulty or damaged item?
Should you receive any items that you did not order, or that prove to be faulty, please contact us via hello@wildtype.media

4. Which payment options are available to me?
We are delighted to accept payments made via Paypal, VISA, MasterCard and AMEX

5. Can I place my order across the telephone?
We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.

6. Can I order in bulk? 
For all bulk orders or orders above 10kg, please contact us at hello@wildtype.media.

7. When will my order arrive?
Dispatch times may vary for each item even if they are ordered at the same time. On average, our estimated delivery period is within three to four weeks. Plan ahead and start making room on your shelves for your new books!

8. Can I self-collect my books?
Absolutely! The local pick-up option is available at the checkout page. Please allow one to two business days for processing; you will receive an email notification once your order is available for collection. Self-collection is only available at our main office on weekdays, from 9:30 AM to 5:30 PM. We are closed on weekends and public holidays. 

9. How can I contact you?
The best way to contact us is by emailing us at hello@wildtype.media. Please specify your query in the subject head so that we may direct your concerns to suitable team for assistance. We are always keen to hear from you and will respond to you within two business days. 

10. Where is your shop located? 
Address: 71 Ayer Rajah Crescent, #07-03, Singapore 139951
Phone number: +65 6909 2279
Email address: hello@wildtype.media
Opening hours: Monday to Friday, 9:30AM – 5:30PM. Closed on Public Holidays.